Technical Support & Training Services
As a total solutions provider we do not expect our clients to wade through hundreds of technical documents so that they can solve their IT issues. All our clients have unlimited access to our technical expertise to solve any issues in a cost-effective and timely manner. Even if you are technically inclined or belong to an internal IT department, we can assist you with problems outside your area of expertise.
Omnivision Technology Solutions can provide your company with all the IT support services it requires. If you have reached the point that outsourcing of technical issues seems too expensive, but you can't justify hiring a full time IT employee for $100,000+ a year, plus the cost of additional training to keep them up to date with technology, we solve this problem for you. Omnivision Technology Solutions will provide your company with a remote IT department.
We will come on site to perform periodic maintenance tasks or to address any current issues you may have. Many IT problems can even be fixed over the phone or remotely. If you need someone to come on site for more difficult problems, priority same day service can be arranged.
Omnivision Technology Solutions offer a unique IT support service for customer convenience and satisfaction. Our aim is to be your number one choice and offer unrivalled services and support, maintaining and catering for your computing needs for years to come. It is a fact that most organisations are receiving poor quality computer support. Omnivision Technology Solutions offer a service that is unrivalled in value and quality.
Our "mobile helpdesk" is always there when you need it, 24x7. We do not believe in the traditional multi-level helpdesk structure because it creates a barrier to solving your problems. Level 1 and 2 helpdesk operators are usually ill equipped to solve technical issues with your systems. By the time your problem gets escalated to level 3, you are frustrated in the time you've wasted on the phone speaking to multiple people. The best people to solve your problems are the ones that installed your systems and maintain them. All of our IT consultants are easily accessible all the time and can be contacted directly on their mobile phones. Our response time and accessibility is something we take pride in.